Refund policy

Last updated: July 23, 2026

At Nova Vane, powered by Hudson Dynamics LLC, we want you to love your purchase. If it's not quite right, you can return it within 30 days of receiving your order. Our Customer Support team will guide you through the process to make things simple and stress-free.

Refunds

Refunds are typically processed within 5–7 business days once approved. Please note that it may take an additional 7–10 business days for the funds to appear in your account or card statement, depending on your bank or payment provider.

Important: To initiate a return and qualify for a refund, you must first contact our Customer Support team at support@novavane.com. Returns sent without prior authorization will not be accepted or processed.

Order Cancellations

If you've made a mistake with your order or wish to cancel it, please contact our Customer Support team immediately at support@novavane.com or through live chat, where your request can be processed faster.

  • Within 1 hour: If your request is made within the first hour of placing the order, we can usually stop it before it's processed.
  • Dispatched orders: Once your order has been dispatched and a tracking number has been issued, we're unable to cancel it. You'll still have the option to return the product once it arrives, in line with our returns policy.

Return & Refund Policy for Products & Items

Requirements:

  • The item must be in its original packaging and in like-new condition.
  • The purchase must have been made directly from novavane.com.

Return Shipping: Customers are responsible for the cost of return shipping unless the product is proven to be defective through troubleshooting or documentation. Refunds are processed once the returned item has been received and inspected at our warehouse.

How to Start a Return

To initiate a return, please email our Customer Support team at support@novavane.com with the following details:

  • Full name
  • Order number
  • Reason for return
  • Postal code

You can also reach out to us through live chat on the support page of our website.

Exchange Policy

We stand behind the quality of our products and want to make sure you have the best possible experience with them. If you receive a damaged or defective item, or experience an issue covered by our warranty, our Customer Support team will be happy to help with an exchange.

Troubleshooting & Verification: Before an exchange can be approved, we'll need to complete a short troubleshooting process with you. This helps us determine whether the product is truly defective or identify an issue we can fix, so we're resolving it in the best way possible.

If troubleshooting isn't completed, we may not be able to confirm the fault or proceed with a replacement. We appreciate your cooperation, as it allows us to get to the root of the issue quickly and make things right for you.

Customer Care

For any questions or assistance with your return, exchange, or refund, please contact our Customer Support team:

  • Email: support@novavane.com
  • Website: novavane.com
  • Parent company: Hudson Dynamics LLC