Shipping policy
Last updated: July 23, 2026
Thank you for shopping with Nova Vane! Please review our shipping policy below so you know exactly what to expect after placing your order.
Order Processing Time
All orders are processed within 24 hours of purchase. In some cases, processing may take up to 48 hours due to high order volume or carrier availability. Orders are processed Monday through Friday, excluding holidays.
If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
Shipping Options & Fees
| Shipping Method | Order Amount | Shipping Fee | Estimated Delivery Time (after processing) |
|---|---|---|---|
| Free Standard Shipping | Orders over $50 | Free | 3–7 business days |
| Standard Shipping | Orders under $50 | $5.99 flat rate | 3–7 business days |
| Express Shipping | Any order amount | +$9.00 | 2–4 business days |
Note: Delivery times are estimates only and may vary due to carrier delays, weather conditions, holidays, or other factors beyond our control. Express shipping speeds up transit time only and does not shorten order processing time.
International Shipping
We currently offer limited international shipping to select countries. International orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer and are not included in the item price or shipping cost. Delivery times for international orders may vary and typically take longer than domestic shipments.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow 12–48 hours for the tracking information to update after you receive this email.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout. If a package is returned due to an incorrect or incomplete address, failed delivery attempts, or unclaimed pickup, the customer will be responsible for any reshipping fees.
We are not responsible for lost or misdelivered packages caused by incorrect shipping details provided by the customer. Once an order is confirmed as delivered to the address provided, we cannot offer refunds, replacements, or store credit.
Orders generally cannot be modified or canceled starting the next business day after placement.
Damaged or Missing Products
Shipping carriers may occasionally cause minor package wear or product movement during transit. Please inspect your package promptly upon delivery. If an item arrives damaged or is missing, please contact us with clear photos and your order details so we can assist you.
Claims must be submitted within 10 days of delivery (photo evidence required). We will review each claim and determine refund, replacement, or reshipment eligibility within 30 days of the original shipment date.
Questions?
If you have any questions about your shipment or this policy, please reach out to us at support@novavane.com or contact our team through Live chat.